Shipping
Answers to the most frequently asked questions about our mold and rodent testing.
Order Processing
How long does it take to process my order?
Orders are typically processed and fulfilled within 2–4 business days after being placed. Our daily order cutoff time is 2:00 PM. Orders placed after this time may begin processing the following business day. Weekends and holidays are excluded from processing times.
Can I modify or cancel my order after placing it?
You may request changes or cancellations before your order ships by contacting support@diymoldtest.com. Because orders may be processed and shipped quickly, we cannot guarantee that modification or cancellation requests can be completed. Once an order has shipped, it can no longer be cancelled.
Do you ship on weekends or holidays?
No. DIY Mold Test processes and ships orders on business days only, excluding weekends and holidays. Orders placed during weekends or holidays will begin processing on the next business day.
Shipping Times & Delivery
What shipping methods are available?
Available shipping methods are displayed at checkout based on your delivery address. Shipping availability and estimated delivery times may vary depending on your location and the selected shipping option.
How long will it take to receive my kit?
Orders are typically processed within 2–4 business days, followed by approximately 3–7 business days for shipping. Most customers can expect their DIY Mold Test kit within an estimated 5–11 business days after placing an order. Delivery times may vary based on your location, shipping method, and carrier delays.
What happens if my kit is delayed?
Shipping delays can occasionally occur due to carrier issues, weather conditions, holidays, or other circumstances outside our control. If your kit hasn't arrived within the estimated delivery window, please check your tracking information or contact support@diymoldtest.com for assistance.
Shipping Costs
How much does shipping cost?
Shipping costs depend on your delivery location and the shipping method selected at checkout. Any applicable shipping charges will be displayed before you complete your purchase.
Do you offer free shipping?
Any available free shipping offers or promotions will be displayed at checkout. If your order qualifies for free shipping, the discount will be reflected in your order total before payment.
Tracking Your Order
How do I track my order?
Once your order has shipped, you'll receive a shipping confirmation email containing your tracking number and tracking information. You can use this information to follow your package's delivery progress directly through the shipping carrier.
My tracking number isn't showing any updates. What should I do?
Tracking information may take some time to update after your shipping confirmation email is sent. If your tracking number isn't showing movement, please check again later. If the issue continues or your package is delayed beyond the estimated delivery window, contact support@diymoldtest.com for assistance.
What if my package shows as delivered but I haven't received it?
If your tracking information shows that your package was delivered but you haven't received it, check around your property and with other household members or neighbors. You can also contact the shipping carrier for additional delivery details. DIY Mold Test is not responsible for packages confirmed as delivered to the shipping address provided at checkout that are subsequently lost or stolen.
Tracking Your Order
Do you ship internationally?
International shipping availability depends on your destination and the shipping options offered at checkout. If international shipping is available for your location, applicable shipping costs will be displayed before you complete your purchase. Please note that international customers are responsible for applicable customs duties, taxes, and import-related fees.
Do you ship to P.O. Boxes or APO/FPO addresses?
Shipping availability for P.O. Boxes and APO/FPO addresses depends on the shipping carrier and available delivery services. Please check the shipping options at checkout or contact support@diymoldtest.com to confirm whether we can deliver to your address.