Returns & Refunds
Answers to the most frequently asked questions about returns and refunds.
Return Eligibility
Which products can be returned?
DIY Mold Test products can be returned within 30 days of purchase, provided they are unused, unopened, and in their original condition and packaging. To request a return, contact us at support@diymoldtest.com.
Can I return an opened or used test kit?
No. Due to the nature of our testing products, we cannot accept returns of test kits that have been opened, used, or submitted for laboratory analysis. Only unopened and unused products in their original packaging are eligible for a return.
Are there any other products that cannot be returned?
Products that have been opened, used, damaged after delivery, or are no longer in their original condition and packaging are not eligible for return. Test kits submitted for laboratory analysis are also non-refundable.
What if my kit arrived damaged or defective?
If your DIY Mold Test kit arrives damaged, defective, or missing components, please contact us at support@diymoldtest.com. Our team will help resolve the issue and arrange an eligible replacement at no additional cost. Replacement items are typically shipped within 2–4 business days.
Return Window
How long do I have to return a product?
You have 30 days from the original purchase date to request a return. Products must be unused, unopened, and in their original condition and packaging to qualify for a refund.
How do I start a return?
To start a return, email support@diymoldtest.com with your order information and reason for the return. Our team will review your request and, if approved, provide a prepaid return shipping label for eligible U.S. returns. A flat $9.99 return shipping fee will be deducted from your refund.
Can I exchange a product instead of returning it?
We currently do not offer product exchanges. If your product qualifies for a return, you may request a refund and place a new order for the product you prefer.
Refunds
How much will I be refunded?
Eligible returns are refunded to the original payment method, minus a flat $9.99 return shipping fee for U.S. returns. This fee covers the prepaid return label, with no additional return shipping deductions. Original international shipping charges, duties, taxes, and customs-related fees are non-refundable.
When will I receive my refund?
Once we receive and inspect your return, we will notify you if your refund has been approved. After the refund is issued, credit and debit card refunds may take approximately 9–14 business days to appear in your account. PayPal refunds may take longer depending on your payment provider. If more than 15 business days have passed since approval, please contact support@diymoldtest.com.
How will my refund be issued?
All approved refunds are issued to the original payment method used at checkout. Depending on your bank, credit card provider, or PayPal, additional processing time may be required before the funds appear in your account.
Return Shipping
Who pays for return shipping?
For eligible returns within the United States, DIY Mold Test provides a prepaid shipping label. A flat $9.99 return shipping fee is deducted from your refund. For international returns, including Canada, customers are responsible for arranging and paying for their own return shipping.
What shipping carrier should I use for my return?
For returns within the United States, we will provide a prepaid return shipping label with the designated carrier once your return is approved. International customers may choose their preferred shipping carrier but are responsible for all return shipping costs.
Where do I send my return?
Please contact support@diymoldtest.com before sending your product back. Once your return request is reviewed and approved, our team will provide the appropriate return shipping instructions and address. For U.S. returns, the return address will be included on your prepaid shipping label. Do not send products back without first contacting our support team.
Need to start a return?
Contact our support team to receive your RMA number and return instructions. We respond within 1–2 business days.